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Whether you need help with your Razorpay payment, role customization, or AI voice transcriptions, our dedicated engineering team is here to assist you around the clock.
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💡 Instant Answers & FAQs
❓ How quickly will my unlock take effect after Razorpay payment?
Instantly! The moment Razorpay verifies your payment for ₹30 (Basic), ₹60 (Pro), or ₹100 (AI Mock Interview), our real-time verification engine upgrades your browser session immediately without requiring any manual reload or login.
❓ What if my browser accidentally closed or refreshed right after payment?
Don't worry! Simply submit your Razorpay Order ID or payment email in the form on the left (or email support@preplensai.app). Our support engineers will verify your transaction and grant immediate access within 2 hours.
❓ Are questions and model answers tailored for non-IT or specialized roles?
Yes! Our AI engine enforces strict non-IT domain specificity. Whether you select Manufacturing, Automobile, Healthcare, Finance, or Core Engineering, the generated questions and 10/10 ideal model answers focus exclusively on domain-specific scenarios (such as Lean Manufacturing, Six Sigma, or Assembly Line Quality Control) instead of generic coding.
❓ How does the Voice Recording & Speech-to-Text Analyzer work?
In the AI Mock Interview room, your browser uses Web Speech API to transcribe your spoken answers into text in real time while tracking words per minute (WPM), speech pauses, and clarity. Make sure your browser microphone permissions are enabled!
❓ What are your customer support working hours?
Our support desk (support@preplensai.app) operates 24/7. Most inquiries receive a comprehensive response within 2 to 4 hours.